Privacy Policy

Certified Alkaline Shack Ltd

Registration no.:13446117

Registered office address: 66 Paul Street ec2a 4ne
Website: www.certifiedalkalineshack.com
Email: info@certifiedalkalineshack.com

Last Updated: 25 June 2026

1. Who We Are

Certified Alkaline Shack Ltd (“Company”, “we”, “our”, “us”) operates the website www.certifiedalkalineshack.com and is responsible for the collection and processing of your personal data.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

If you have any questions about this Privacy Policy or your personal information, please contact us at:

Email: info@certifiedalkalineshack.com

2. Information We Collect

We may collect, use, store, and transfer the following categories of personal information:

Identity Data

  • Full name
  • Username (if applicable)

Contact Data

  • Email address
  • Telephone number
  • Billing address
  • Delivery address

Financial Data

  • Payment transaction information
  • Order details

We do not store full payment card information on our systems.

Technical Data

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone settings

Usage Data

  • Website activity
  • Pages viewed
  • Time spent on pages
  • Purchase history
  • Website interaction information

Marketing Data

  • Marketing preferences
  • Newsletter subscriptions
  • Communication preferences

3. How We Collect Information

We collect information when you:

  • Visit our website
  • Place an order
  • Create an account
  • Subscribe to marketing communications
  • Contact us via email or website forms
  • Participate in promotions or surveys
  • Interact with our website through cookies and analytics tools

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Verify transactions
  • Prevent fraud and security incidents
  • Respond to customer enquiries
  • Manage customer accounts
  • Improve our website and services
  • Comply with legal obligations
  • Send updates regarding orders and services
  • Send promotional communications where permitted

5. Legal Basis for Processing

Under UK GDPR, we process personal information on the following legal grounds:

Contract

To fulfil orders and provide products and services.

Legal Obligation

To comply with tax, accounting, consumer protection, and regulatory requirements.

Legitimate Interests

To operate, improve, and secure our business and website.

Consent

Where required, such as for marketing communications and certain cookies.

6. Payment Processing

We use Lightspeed to securely process online payments and manage aspects of our online store. When you make a purchase, certain personal information, including your name, billing address, delivery address, contact details, and payment information, may be processed by Lightspeed and its authorised payment service providers for the purpose of completing your transaction.

Certified Alkaline Shack Ltd does not store your full payment card details. Payment information is processed securely in accordance with applicable payment security standards.

We encourage you to review Lightspeed’s own privacy information to understand how it processes personal data.

7. Marketing Communications

We may send promotional emails regarding products, services, offers, and updates.

You may unsubscribe at any time by:

We will not send direct marketing communications where prohibited by law.

8. Cookies

Our website uses cookies and similar technologies.

Cookies help us:

  • Operate the website effectively
  • Remember user preferences
  • Improve website performance
  • Analyse website traffic
  • Enhance user experience

You can manage cookies through your browser settings. Disabling cookies may impact website functionality.

9. Sharing Your Information

We do not sell personal information.

We may share personal information with:

  • Payment processors
  • Delivery companies
  • Website hosting providers
  • IT support providers
  • Professional advisers
  • Regulatory authorities
  • Law enforcement agencies where legally required

All third-party providers are expected to process information securely and only for authorised purposes.

10. International Transfers

Some service providers may process information outside the United Kingdom.

Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect personal information.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide services
  • Fulfil contracts
  • Meet legal and tax obligations
  • Resolve disputes
  • Enforce agreements

Order and transaction records may be retained for up to seven years where required by law.

12. Data Security

We maintain appropriate technical and organisational security measures designed to protect personal information from:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Misuse
  • Alteration
  • Disclosure

Despite our efforts, no online system can be guaranteed to be completely secure.

13. Your Rights

Under applicable data protection laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Restrict processing
  • Object to processing
  • Request transfer of your information
  • Withdraw consent where applicable

Requests can be submitted to:

info@certifiedalkalineshack.com

We may require identity verification before processing requests.

14. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of external websites.

Users should review the privacy policies of any third-party websites they visit.

16. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

Any updates will be published on this page and become effective immediately upon posting.

17. Contact Us

For privacy-related enquiries, requests, or complaints:

Certified Alkaline Shack Ltd
Website: www.certifiedalkalineshack.com
Email: info@certifiedalkalineshack.com

18. Complaints

If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.